Video can’t be displayed
This video is not available.
Implementation & Onboarding
Designed for scale. Covering your back every step of the way.
We know the power of AI and automation. It's an important part of our services. But we don't believe in solutions which rely soley on AI and transactional interactions. Your business deserves the thought and attention of a well cultivated support strategy, which aligns with your goals and business needs.
We won't be handing off any cookie cutter, one size fits all support solutions. You shouldn't accept them, nor should your customers. We involve you in the process during implementation so that you become experts along the way. Take a look at two typical roadmap's with us:
We won't be handing off any cookie cutter, one size fits all support solutions. You shouldn't accept them, nor should your customers. We involve you in the process during implementation so that you become experts along the way. Take a look at two typical roadmap's with us:
Don't be sold on services that claim to have you up and running in days or hours!
Roadmap 1
Our normal comprehensive Implementation and Onboarding, which may involve complete ground-up frame work, critical systems infrastructure, Internal and external system development and deployment can take up to 45 days from start to finish.
Our express services, typically reserved for smaller businesses, looking to get ahead and establish their initial operations can be up and running with a customized support roadmap, and full implementation and onboarding within 15 days from start to finish. (followed by a 15 day "hand holding" period.)
Roadmap 2
When it comes to Implementation and onboarding we've got it covered
Our Onboarding Services
If you have a support infrastructure established already, we will help you maximize your ROI and maintain consistent measurable results over the long term. We could also help you establish or transfer to systems which works best for your organizations goals and needs.
Effective onboarding and seamless system implementation are essential for setting your team up for success. At Solidified Support, we provide end-to-end support for integrating industry-leading CRM and SaaS platforms into your operations, ensuring your team members are fully equipped and confident in using these tools.
Effective onboarding and seamless system implementation are essential for setting your team up for success. At Solidified Support, we provide end-to-end support for integrating industry-leading CRM and SaaS platforms into your operations, ensuring your team members are fully equipped and confident in using these tools.
Our approach at glance:
Comprehensive Team Onboarding: We provide in-depth training and onboarding programs for your team, helping them quickly adapt to new systems and tools. From basic functionality to advanced features, we ensure everyone is ready to hit the ground running.
Seamless Implementation: We manage the setup and integration of support tools and platforms, including Salesforce, Freshdesk, Zendesk, HubSpot, Slack, Microsoft Teams, etc. Our expertise extends to additional APIs and third-party systems to ensure a cohesive and efficient workflow integration.
Internal and External System Deployment: Whether it’s configuring internal collaboration tools or deploying external customer-facing systems, we ensure all solutions are aligned with your operational goals and business requirements.
Customization and Optimization: We tailor each tool to meet the unique needs of your business, customizing workflows, automations, and system configurations to maximize efficiency and user-friendliness.
Ongoing Support: Post-deployment, we offer continuous support to address any challenges, provide updates, and ensure your systems evolve alongside your business